Nutramax Privacy Policy

Effective Date: December 16, 2022

Please read this Privacy Policy carefully. This Privacy Policy describes how Nutramax Laboratories, Inc. and its subsidiaries and other affiliates, including Nutramax Laboratories Veterinary Sciences, Inc. and Nutramax Laboratories Consumer Care, Inc. (collectively, "Nutramax," "we", "us" or "our") process and use the personal information we collect through our website and online services which provide this Privacy Policy (“Websites”) and our interactions with you over the phone or offline related to our products and services (collectively, “Operations”). This policy may change from time to time (see Changes to This Privacy Policy), so please check the policy periodically for updates. We will post the date our Privacy Policy was last updated at the top of the Privacy Policy.

This Privacy Policy explains what information we collect about consumers, veterinarians, medical professionals, and our suppliers, consultants, contractors, service providers, vendors and other providers (collectively, “you” or “your”); how we collect your information; how we use the information we collect; to whom we may disclose the information we collect; the choices you may have with respect to that information; and what you should do if you have any questions or comments.

TABLE OF CONTENTS

1. What Type of Information is Collected and How Do We Use It?
   • Information You Provide Us
   • Website Usage Information & Device Identifiers
   • Cookies, Web Beacons, Scripts and Mobile Device Identifiers
2. Disclosure of Information to Third Parties
   • Legal Protections and Law Enforcement
   • Third Parties Providing Services on Our Behalf
   • Sweepstakes, Contests and Promotions
   • Business Transfers
   • Aggregate Information
3. Third-Party Ad Serving and Traffic Analysis and Measurement Services
4. Security for Personally Identifiable Information
5. Retention
6. Updating/Correcting Your Personal Information and Contacting Us
7. The Websites Are General Audience Websites
8. Transfers of Personal Information
9. Third Party Content and Links to Other Websites
10. Social Media Sites and tracking
11. Changes to this Privacy Policy
12. Nevada Privacy Rights
13. California Addendum
14. Contact Information

1. What Type of Information is Collected and How Do We Use It?

Information You Provide Us: 

You may provide information to us using the interactive functions of the Websites or through offline interactions such as phone calls.  The information we collect includes personal information, such as a name, address, zip code, e-mail address, credit card number, telephone and fax number(s), professional information, images you upload, success stories and other content you upload or provide us, your pet(s) names and health condition,  and demographic information, such as gender, or similar information. We may also ask you certain questions to better meet your needs and respond to your inquiries concerning our products and services.

We may use the information we collect from you to:

• Process transactions;
• Send you newsletters, e-mails and/or other non-transactional communications you have consented to receive;
• Communicate with you regarding transactions between you and us (e.g., fulfilling and modifying orders, checking shipping and shipping status etc.);
• Authorize or decline a new account request (e.g., for the Vet & Medical Portal);
• Contact you regarding a sweepstakes, contest, or promotion in which you have participated;
• Monitor and statistically analyze usage of the Websites and to improve the Websites and/or product offerings;
• Administer the Websites’ systems and for other internal business purposes;
• Assess your qualification as a program enrollee (in the case of student/faculty/clinic staff programs) or as a supplier, consultant, contractor, service provider or vendor in our due diligence process;
• Manage, administrate, and oversee your relationship with us (including complying with our Do-Not-Sell list that contains individuals who have exercised the right to opt out);
• Contact you about the Websites, including, without limitation, in our discretion to notify you of changes to this Privacy Policy, the Websites Terms of Use, or other policies that affect your use of the Websites;
• Contact you regarding comments, questions, or requests that you may have provided or information that you requested from us;
• Customize the advertising and content you see;
• Interact with you on other websites that are designed to enhance interpersonal, business to consumer and consumer to consumer interactions such as Facebook®, Twitter®, Google®, YouTube®, Pinterest® and other similar sites (in this Privacy Policy, "Social Media Site(s)");
• Manage and collaborate with supply chain;
• Conduct strategic sourcing and procurement;
• Manage contract lifecycle, invoices and payments;
• Manage an audit service and product quality;
• Comply with and monitor compliance with legal obligations, our Terms of Use and other applicable agreements and policies;
• Protect against, identify and prevent fraud and other crime, claims and other liabilities;
• Protect the security of our online services;
• Establish, exercise, or defend a legal claim; or
• As otherwise disclosed to you.

Website Usage Information & Device Identifiers: We may receive and store certain types of usage information whenever you visit or interact with the Websites. For example, we may collect information about the page served, the time spent on a page, the source and terms used to request or find a page, the type of browser making the request, the preceding and subsequent page viewed and other similar information. We may also collect your internet protocol (IP) address or some other unique numeric identifier for the particular device you use to access the internet, as applicable (collectively referred to as a "Device Identifier "). A Device Identifier is a number that is automatically assigned to your computer, your mobile device, or other device used to access the internet, and our computers identify your device by its Device Identifier. We may associate your Device Identifier with other information you provide. When analyzed, Website usage information helps us determine how visitors arrive at the Websites, what type of content is most popular, what type of content you may find most relevant, and what type of visitors are interested in particular kinds of content and advertising.

Cookies: Our web pages may utilize cookies, which are small data files placed and possibly stored on your computer (or other Internet-accessing device) when you visit a Website. A cookie file can contain various types of information, such as a user ID that identifies your computer or browser to the Websites. Cookies may be used for many purposes, including, without limitation, as a mechanism for creating a user "session," tracking a user as he or she moves among pages of the Websites, or to identify a user in a database. The cookies used on our Websites fall into the following categories:

• Essential Cookies: These cookies are necessary for our Websites to work correctly and to allow you to use some of its features, and are always enabled. You can set your browser to block these cookies, but this may impact your experience on our Website.
• Analytics Cookies: These cookies allow us to understand how you use our Website, so we can improve our Website’s content and performance.
• Marketing Cookies: These cookies help us understand your interests so that we can provide you with a more personalized experience across our digital and in-person interactions.
• Advertising Cookies: These cookies help us ensure that the ads you see are more relevant to you.

  If you do not want to allow information to be collected through the use of cookies, you can generally opt-out of providing this information by setting your browser to reject cookies. These controls vary by browser, and manufacturers may change both the settings they make available and how they work at any time. As of the Effective Date of this Privacy Policy, you may find additional information about the controls offered by popular browsers at the links below:

  • Google Chrome
  • Internet Explorer
  • Firefox
  • Safari
  • Safari Mobile
  • Opera

The online advertising industry also provides websites from which you may opt-out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these and learn more about targeted advertising and consumer choice and privacy, at www.networkadvertising.org/managing/opt_out.asp, https://youradchoices.ca/choices/, and www.aboutads.info/choices/. To separately make choices for mobile apps on a mobile device, you can download DAA’s AppChoices application from your device’s app store. Alternatively, for some devices you may use your device’s platform controls in your settings to exercise choice. You can also opt-out directly with some providers. For example, visit Google, Facebook, Hotjar, HubSpot and LinkedIn for more information on their cookie policies and how to manage your rights with respect to their services. Please be aware that some features of the Websites may not function properly if you have disabled the use of cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Websites.

Web Beacons: The Websites and our e-mail messages may also utilize web beacons, pixel tags or similar technologies (as they become available), which are small graphic images or other web programming code (also known as "1x1 GIFs" or "clear GIFs" or “pixel tags” or “single-pixel gifs”) that allow monitoring and collection of information about the user of a web page, web-based document or message sent by the Websites or in emails or other electronic communications, such as the type of browser/device and software accessing the Websites. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a web page or e-mail can act as a web beacon. Web beacons and similar technologies may be used for a variety of purposes, including, without limitation, to serve users with relevant content at the Websites, count Website visitors, and monitor Website traffic patterns.

Scripts: Our Websites may use programming code that collects information about a user’s interactions with the Websites, such as what pages are visited, how many times they are visited, and for how long. This code is downloaded onto your computer from our web server or a third party service provider, is active only while you are connected to the Websites, and does not operate unless you are on the Website.

Mobile Device Identifiers: Certain mobile service providers uniquely identify mobile devices and we or our third-party service providers may receive such device information if you access the Websites through mobile devices or mobile device applications. Certain features of the Websites may require collection of mobile phone numbers.  Additionally, some mobile phone service providers operate systems that pinpoint the physical location of devices that use their service. We may collect the physical location of devices (e.g., your global positioning system location) with your permission.  Depending on the provider, we and our third-party service providers may receive this information. We may also be provided this information in connection with your use of Social Media Sites, depending on your settings in those Social Media Sites.

2. Disclosure of Information to Third Parties.

We do not sell the information we have collected about you, including personal information, but we may disclose the information as disclosed in this Privacy Policy, and as otherwise set forth at the time you provide your information, and in the circumstances described below:

Legal Protections and Law Enforcement: We may disclose your information, including personal information, by compulsion of law, in response to a court or administrative order, regulation, search warrant, subpoena, discovery request or other valid law enforcement measure, to comply with a legal obligation, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Operations, to comply with applicable laws, or to protect the legal rights, interests, or safety of our Operations, our users or others. We may also use Device Identifiers to identify users, and may do so in cooperation with copyright owners, internet service providers, wireless service providers, or law enforcement agencies in our discretion. Such disclosures may be carried out without notice to you pursuant to applicable laws.

Third Parties Providing Services on Our Behalf: We employ third parties to perform functions on our behalf. Examples include the companies hosting or operating the Websites, processing and/or fulfilling orders for products purchased through the Websites, sending e-mail and/or other communications, maintaining customer and user information and databases, and processing credit card payment. These third parties may have access to your personal information in connection with performing such functions.

Sweepstakes, Contests and Promotions: We may offer sweepstakes, contests and other promotions that may require registration. If you choose to enter a sweepstakes, contest or other promotion, your personal information may be disclosed to third parties in connection with the administration of such promotion, including, without limitation, in connection with winner selection, prize fulfilment, and as required by law, such as on a winners list. Also, by entering a promotion, you are agreeing to the official rules that govern that promotion, which may contain specific requirements of you, including, except where prohibited by law, allowing the sponsor(s) of the promotion to use your name, voice and/or likeness in advertising or marketing associated with the promotion.

Business Transfers: We may disclose the information we collected to our affiliates and divisions for our Operations. If we transfer any of our business, either by selling our assets, merging, consolidating, divestiture, restructuring, reorganizing, dissolution, or by other means such as by a stock sale or other sales or transaction in which we effectively transfer all or a portion of our business, or other corporate change (including, without limitation, during the course of any due diligence process), we reserve the right to disclose and transfer our assets, including, without limitation, all information you have provided to us or we have otherwise collected about you.

Aggregate Information: We may also provide third parties with non-personal information, such as aggregate information regarding demographic information and Website usage information, without restriction. For example, third parties may have access to information regarding the number of unique page requests, unique users of our Websites, and aggregate information on the types of activities users conducted while on our Websites.

3. Third-Party Ad Serving and Traffic Analysis and Measurement Services.

The Websites may use third party network advertisers to serve advertisements on the Websites and may use a traffic measurement service to analyze traffic on the Websites. Network advertisers are third parties that display advertisements on the Websites, which may be based on your visits to the Websites and your online activities over time and across different websites and other online services. Third-party ad serving enables network advertisers to provide you with advertisements for products and services in which you might be interested. The Websites’ third-party ad network providers, the advertisers, and/or traffic measurement services may themselves set and access their own cookies on your computer, alone or in conjunction with web beacons or other tracking technologies, if you choose to have cookies enabled in your browser. These cookies are set to, among other things, help deliver advertisements to you that you might be interested in, to prevent you from seeing the same advertisements too many times, and to conduct research regarding the usefulness of certain advertisements to you. Note that any images (or any other parts of a web page) served by third parties in association with cookies may serve as web beacons, which enable third parties to carry out the previously described activities. These types of cookies and web beacons are governed by each third party's specific privacy policy, not this one. We do not control these third parties' tracking technologies or how they may be used. Also, you may wish to visit http://optout.networkadvertising.org/, which provides information regarding the "opt-out" procedures of certain third-party ad servers.

4. Security for Personally Identifiable Information.

We use reasonable efforts to protect and secure your personal information against unauthorized access or accidental loss. Although we endeavor to protect your personal information, please remember that the security measures taken are not foolproof; no security measures can guarantee that personal information will be protected in all situations. Therefore, we can only state that we will make a reasonable effort to protect from unauthorized access the information that you provide. We encourage you to use caution when using the Internet. This includes not sharing your passwords.  You are responsible for protecting your user ID and password you use to access our Websites.

5. Retention

Unless a specific retention period is mandated or permitted under applicable law, we will only retain your personal information for the duration of time necessary to fulfill the purposes described in this Privacy Policy, using the criteria applicable to the type of records retained in accordance with our retention policy.

6. Updating/Correcting Your Personal Information and Contacting Us.

The Websites may contain web pages through which you can change your preferences or update the personal information you have provided to us. If you register to receive e-mail or other electronic communications from one of our divisions, you may unsubscribe by following the instructions provided to you in the applicable communication. You can contact us as provided below in our Contact Information section to: (i) update or correct the personal information that we store about you; or (ii) direct us to render inactive on our systems all personal information that refers or relates to you. Please note that if you request us to render inactive personal information that you provided, we may still use aggregate non-personal information and some personal information that you provided may continue to reside on backup tapes and other non-active systems used for data restoration purposes, to the extent permitted by applicable laws. We will not manually delete your personal information from such backup media. If we reasonably determine that we owe a legal obligation to retain your information despite your request, we will retain your information, but only so far and to the extent that we reasonably determine that we are required to do so to comply with law. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

7. The Websites Are General Audience Websites.

The Websites are general audience Websites and not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Websites. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at 888-886-6442.

8. Transfers of Personal Information

The Websites are provided for residents of the United States only and are subject to laws of the Unite States.

9. Third Party Content and Links to Other Websites.

When you are on the Websites, you may be directed to other websites that are operated and controlled by third parties that are beyond our control. This Privacy Policy does not apply to the privacy practices of these third-party websites. These other websites may send their own cookies to you, may operate scripts, may independently collect data or solicit personal information and may or may not have their own published privacy policies. If you visit a website that is linked from our Websites, you should consult that website’s privacy policy before providing any personal information.

10. Social Media Sites and tracking.

We may make use of Social Media Sites to communicate with you, to provide you information, and to receive information from you. In some cases, this information exchange may be automated. For example, when you "Like" us on Facebook®, Facebook® may automatically make changes to our Facebook® site, include parts of your profile in our timeline, and may notify your friends that you have liked us. We do not control how Facebook®, or any other Social Media Site, uses your information, and your privacy is determined by those sites (for help with respect to opting out, see https://www.facebook.com/settings/?tab=privacy or http://www.aboutads.info/choices/). Some Social Media Sites may use "tracking" technology—they may be able to know that you have visited us, and they remain active even after you leave our Websites.

11. Changes to This Privacy Policy.

We may change this Privacy Policy at any time by posting revisions to our Websites. Please check the Websites periodically for updates. We will notify you of any material changes to our Privacy Policy or acquire your consent as required by law. The date this Privacy Policy was last revised is identified at the top of this page.

12. Nevada Privacy Rights

Nevada law ( N.R.S. § 603A.345) permits customers in Nevada to opt-out of the sale of certain kinds of personal information. As mentioned below, we do not sell your personal information to third parties for monetary consideration. If you are a Nevada resident and have questions, please contact us as provided below in our Contact Information section.

12. California Addendum

This California Addendum section supplements the information contained in the Privacy Policy above and applies to California consumers as defined in the California Consumer Privacy Act of 2018, as amended (“CCPA”).

Information We Collect

Within the last twelve (12) months, we have collected the following categories of personal information from consumers:

We obtain the categories of personal information listed above from the following categories of sources:

• Directly from you. For example, when you contact our customer service department (which may be recorded) or provide your information to us at a tradeshow or via social media or through the Websites when you create an account on our Websites, order a product from our online store, or submit a question on our Contact Us webpage.
• Indirectly from activity on our Websites. For example, from observing your actions on our Website.
• From third-parties that interact with us in connection with the services we perform or receive and for our Operations. For example, from customer concern call centers or advertising vendors.

Use of Personal Information

We use your personal information for various business purposes which include purposes disclosed in this Privacy Policy or purposes compatible with the context in which the personal information was collected.  For example, business purposes include auditing, helping to ensure security and integrity, debugging, short-term, transient use, performing services, providing advertising and marketing services, undertaking internal research for technological development and demonstration or undertaking activities to verify or maintain the quality or safety of a service or device.  We may also use or disclose the personal information we collect for one or more of the following purposes:

• To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to fulfill or modify orders, process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns or in the event of a recall.
• To create, maintain, customize, and secure your account with us.
• To provide you with newsletters, email alerts, event registrations and other notices and information concerning our products, services, policies, programs (including sweepstakes, contests, promotions, rebate, and loyalty programs), or events or news that may be of interest to you.
• To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections.
• To process your requests, purchases, transactions, and payments and prevent transactional fraud.
• To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).
• For testing, research, analysis, and development, including to support, develop and improve our Website, products, and services.
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
• As described to you when collecting your personal information.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice and obtain consent if required by applicable law.

In certain instances, we may maintain and use information in deidentified form.  If we do so, we do not attempt to reidentify the information, except for the sole purpose of determining whether our deidentification processes satisfy the requirement under applicable law.

Sharing/Selling Personal Information

We do not sell and, within the last 12 months, we have not sold, personal information, including personal information of individuals under 16 years of age.  We may disclose your personal information to a third party for a business purpose as described below. We only make these disclosures under contracts that describe the purpose, require the recipient to keep the personal information confidential, and prohibit using the personal information for any purpose except performing the contract.

In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose to the following categories of third parties: (1) identifiers, California Customer Records personal information categories, commercial information, internet or other similar network activity, and sensory information, professional or employment-related information, and non-public education information were disclosed to our subsidiaries and affiliates for the purpose of providing services, such as hosting and improving our Websites, fulfilling orders and processing transactions, securing accounts, responding to inquiries, providing product support, administering sweepstakes and promotions, providing marketing and advertising services; and (2) identifiers, California Customer Records personal information, professional or employment-related information, and non-public education information  categories were disclosed to service providers for the purpose of providing services, such as administering sweepstakes and promotions, investigating adverse events, and fulfilling orders and processing transactions.

In the preceding twelve (12) months, we transferred the following categories of personal information to the following categories of third parties, which may constitute a sale or sharing of personal information for cross-context behavioral advertising under the CCPA: identifiers, California Customer Records personal information categories, and internet or other similar network activity to third-party analytics and advertisement service providers for the purpose of providing services, such as, analytics, marketing, and advertising services. To opt out, you can download DAA’s AppChoices application from your device’s app store or manage your cookie preferences as previously described.

Your Rights and Choices

If you are a resident of California, you may have one or more of the following rights.

Right to Know

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the “right to know”). Once we receive your request and confirm your identity (see Exercising Your Rights to Know, Correct, or Delete), we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting or selling that personal information.
• The categories of third parties to whom we disclose that personal information.
• The specific pieces of personal information we collected about you (also called a data portability request).
• The categories of personal information about you, if any, that we have sold or shared and the categories of third parties to whom we have sold or shared the information, by category or categories of personal information for each category of third party to whom we sold or shared the personal information.
• The categories of personal information about you that we disclosed for a business purpose and the categories of recipients to whom we disclosed the information for a business purpose.

Right to Correct

You have the right to request that we correct inaccurate personal information that we have collected about you. Once we receive your request and confirm your identity (see Exercising Your Rights to Know, Correct, or Delete), we will correct your inaccurate personal information.

Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the “right to delete”). Once we receive your request and confirm your identity (see Exercising Your Rights to Know, Correct, or Delete), we will review your request to see if an exception under the CCPA allowing us to retain the information applies. We may deny your deletion request as permitted by applicable law. We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

Opt-Out and Opt-In Rights.

You have the right to opt out of (a) the disclosure of personal information about you for monetary or other valuable consideration and (b) the sharing of personal information about you for cross-context behavioral advertising. We do not sell or share the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the “right to opt-in”) from either the consumer who is at least 13 but not yet 16 years of age, or the parent or guardian of a consumer less than 13 years of age. Consumers who opt-in to personal information sales or sharing may opt-out of future sales or sharing at any time.

To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by visiting our Contact Us page and filling out the webform and stating that you would like to opt out of the sale or sharing. You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.

Once you make an opt-out request for the sale or sharing of personal information, we will wait at least twelve (12) months before asking you to reauthorize personal information sales or sharing. However, you may change your mind and opt back in to personal information sales or sharing at any time by resubmitting your information to us via our Contact Us page.

Non-Discrimination. We will not discriminate against you for exercising any of your rights. Unless permitted by CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any permitted financial incentive we offer under CCPA will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

Notice of Financial Incentives

This Notice of Financial Incentives applies to the Clinic Staff Program and Student/Faculty Program (the “Programs”). We reserve the right to add financial incentives to this Notice of Financial Incentives and to terminate the Programs at any time at our sole discretion.

Programs Detail

Summary of the Incentives:

If you are a clinic staff member, by enrolling in the Clinic Staff Program, you may receive 15% discount on products for your personal pets and free shipping (on orders over $90).  Additionally, if you are a qualifying veterinary student or faculty, by enrolling in the Student/Faculty Program, you may receive 50% discount on products for your personal pets and free shipping (on orders over $90).

Material Terms: 

You can view the Programs’ full terms and conditions at https://www.nutramaxlabs.com/policies/privacy-policy.html. The categories of personal information collected include:

• Identifiers (e.g., name, email address, password, physical address, phone number, date of birth and/or age).
• Personal information described in Subdivision (e) of Section 1798.80 (California customer records statute) (e.g., credit card number or other payment information).
• Commercial Information (e.g., products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies).
• Internet/Network Activity (e.g., browsing history or search history on the Websites).
• Geolocation Data (e.g., IP address).
• Sensory Data (e.g., electronic, visual, or similar information).
• Inferences from personal information collected (e.g., customer profiles such as shopping preferences).

How to Opt In to the Program

Register for the Clinic Staff Program or Student/Faculty Program at www.mynutramax.com/register.

Value of Data

In our good faith calculation, we consider the value of data collected through the Programs as the equivalent of relevant expenses related to the collection and retention of personal information as part of the Programs. The financial incentives we offer through the Programs is reasonably related to the value of the data.

Withdrawal from the Program

You have the right to withdraw from the Programs at any time. Please note, withdrawing from the Programs will result in the loss of earned points and unredeemed rewards, and will also limit your ability to utilize the full suite of features available in the Programs.  You may withdraw your consent by filling out a request form on our Contact Us webpage or contacting us as set forth in the below section titled “Contact Information.

Exercising Your Rights

To exercise your rights described above, please submit a request by either:

• Calling us toll-free at 888-886-6442
• Emailing us at privacy@nutramaxlabs.com
• Filling out a request on our Contact Us webpage

As required or permitted under applicable law, please note that we may take steps to verify your identity before granting you access to information or acting on your request to exercise your rights. We may limit our response to your exercise of the above rights as permitted under applicable law.

Only you, or someone legally authorized to act on your behalf, may make a request to know, correct, or delete related to your personal information. You may only submit a request to know twice within a 12-month period. Your request to know, correct, or delete must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include:
• Your name, email address, phone number, and home address.
• If a representative is submitting the request on your behalf, the information may also include: a valid power of attorney designating the representative, a document signed by you that grants the representative permission to make requests on your behalf, or you providing the information mentioned above directly to us.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

Response Timing and Format

For requests to know, correct, or delete, we endeavor to confirm receipt of your request within ten (10) business days. For requests to opt-out, we endeavor to respond to your request as soon as feasibly possible, but not more than fifteen (15) business days after receiving your request. If you do not receive confirmation within the aforementioned timeframe, please contact us via phone or email as provided below in our Contact Information section.

For requests to know, correct, or delete, we endeavor to substantively respond to a verifiable privacy request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically. Any disclosures we provide will only cover the 12-month period preceding the verifiable privacy request's receipt unless otherwise requested by you or required by applicable law. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will provide your personal information to you or, at your request, to another entity, in a format that is portable and, to the extent technically feasible, structured, commonly used, and machine-readable that allows you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable privacy request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Data Sharing for Direct Marketing Purposes

California Civil Code Section § 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. If you are a California resident, you may ask us to refrain from sharing your personal information with certain of our affiliates and other third parties for their marketing purposes. To make such a request, please contact us as provided below in our Contact Information section.  However, we do not sell your personal information to a third party for their direct marketing purposes.

Do Not Track

Please note that our Websites are not designed to respond to "do not track" requests from web browsers.

Contact Information

If you have any questions or comments about our Privacy Policy, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

• Toll Free Phone: 888-886-6442
• Local: 803-289-6000
• Website: https://www.nutramaxlabs.com/contact
• Email: privacy@nutramaxlabs.com
• Postal Address: Nutramax Laboratories, Inc., 946 Quality Drive, Lancaster, SC 29720

If you need to access our Privacy Policy in an alternative format due to having a disability, please email us or call our toll-free telephone provided above.